Privacy Policy

At Maple Hill Ranch, we value your privacy and are committed to protecting the personal data of our clients, students, and website visitors. This policy outlines how we collect, use, and safeguard your information.

We collect information that helps us provide high-quality equine services and training. This includes:

• Contact Information: Name, email address, phone number, and physical address.

• Equine Records: Information regarding your horse’s health, training progress, diet (e.g., St. Hippolyt feeding plans), and treatment history (massage/osteopathy).

• Payment Data: Billing information for training periods or boarding services.

• Digital Data: IP addresses and cookies when you visit our website or engage with our social media.

We use your data strictly for business and care-related purposes:

• To manage training schedules and boarding agreements.

• To document equine health and nervous system assessments for osteopathy/massage students and practitioners.

• To send updates regarding ranch activities, weather alerts, or feeding changes.

• To process payments and maintain accounting records.

• To deliver items bought from the shop.

We take the security of your data seriously.

• Physical Records: Client files and horse health records are stored securely at the ranch.

• Digital Records: We use encrypted cloud services and secure passwords to protect your digital information.

• Access: Only authorized personnel (management and specific caregivers) have access to your personal and equine data.

We never sell your data to third parties. We only share information when:

• It is necessary for the horse's welfare (e.g., sharing health history with a veterinarian).

• It is required by law (tax authorities or legal mandates).

• You have given explicit consent for social media features (e.g., photos of your horse on our Instagram).

Under GDPR and local privacy laws, you have the right to:

• Request a copy of the data we hold about you or your horse.

• Request the correction of inaccurate information.

• Request the deletion of your data (subject to legal record-keeping requirements).

• Withdraw consent for marketing or social media usage at any time.

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